Política de reembolso

Order cancellations

Orders that haven’t shipped can be cancelled. Please email support@divacup.com to find out if your order has shipped, and if it has not, our customer service team can provide you instructions on cancelling your order.

Please allow 3-7 business days for a refund to be credited back to you. And note that sometimes when a refund is processed, the purchase may disappear from your statement altogether. Payments and refunds are processed by using the payment method selected at the time of checkout, and may be processed through a third party payment processor. 

Refunds

ALL SALES ARE FINAL

The DivaCup is a personal hygiene device so, unfortunately, we can’t offer returns, or exchanges. However, if your cup appears to be defective in any way, or after trying it for a few cycles and you’re still having difficulty with your DivaCup, please contact support@divacup.com and they’ll try to help you out.

Remember it can take a little while to get the hang of using a menstrual cup, but we’ve got you! The user guide in the pack, plus the FAQ section and How-To videos on our site are great places to start. And of course, our consumer care team is ready to answer any questions, no matter how intimate; ask away at support@divacup.com. Our Facebook, Instagram and Twitter accounts are also where you’ll find a huge community of DivaCup converts. They’re always eager to offer tips and tricks and to welcome you to the Inner revolution.