Limited Warranty

At Diva, we proudly stand behind our products, unrivaled customer support, and our quality controls.

Diva International Inc. (“Diva”) warrants that its DivaCup® products (“Product(s)”) will be free from manufacturing defects for three (3) months from the date of purchase by the original, end-user purchaser. Because Diva cannot control the quality of products sold by unauthorized sellers, this limited warranty applies only to Products that were purchased from Diva or a Diva International authorized seller, unless otherwise prohibited by law. Diva reserves the right to reject warranty claims from purchasers for Products purchased from unauthorized sellers, including unauthorized Internet sites.

This limited warranty does not cover discoloration from normal use, damage due to misuse, improper care, alteration to the Product, or negligence. The Diva Consumer Support Team is standing by if you have questions on how to properly care for your DivaCup.

Check out the Diva International Inc. 90-day Satisfaction Guarantee to learn about getting in touch with us to ask about proper care for your DivaCup.

Purchasers of Products who wish to make a warranty claim based upon a manufacturing defect should contact Diva by calling 1 (866) 444-3482 Monday to Friday between 8:30 AM and 4:30 PM Eastern or by email support@divacup.com and should have the following information available: (i) the Product name and model; (ii) the name of the seller from whom the Product was purchased; and (iii) proof of purchase.

If your request is approved, you will then need to send Diva a picture of your Product, and your proof of purchase, to the email address or physical address below. Please note that you are responsible for costs incurred in mailing these items to Diva should you elect to mail these materials to the physical address below.

Additionally, Diva may require that you mail your Product to Diva at the address below and, if this request is made, Diva will provide you with a pre-paid shipping label.

Diva will replace a defective Product that is covered by this limited warranty or will refund the purchase price of the Product.

Address:
Diva International Inc.
222 McIntyre Drive
Kitchener, Ontario, Canada
N2R 1E8

Email: support@divacup.com

(Applicable only in the United States of America) There are no warranties which extend beyond those stated herein. Any implied warranties that may be applicable to Products, including implied warranties of merchantability or fitness for a particular purpose, are limited in duration to the duration of this warranty.

Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

Under no circumstances shall Diva be liable for any special, incidental, or consequential damages based upon breach of this limited warranty, breach of contract or strict liability. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

(Applicable only in Canada) To the extent that applicable law (which may include the Province of Quebec) prohibits the exclusion of implied warranties or conditions, the duration of any applicable implied warranty or condition is limited to the period specified for the express warranty above.

Some jurisdictions (which may include the Province of Quebec) do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

Under no circumstances shall Diva be liable for any special, incidental, or consequential damages based upon breach of this limited warranty, breach of contract or strict liability. Some jurisdictions (which may include the Province of Quebec) do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights, which vary from jurisdiction to jurisdiction. Any oral or written description of the Product is for the sole purpose of identifying it and shall not be construed as an express warranty.

Effective Date: October 1, 2020