Let's Troubleshoot

Does something feel off with your DIVA™ Cup? You're not alone. Most first-time issues are super common, and usually easy to fix.

Why is my DIVA™ Cup moving up?

If your DIVA™ Cup seems to be riding a little higher than expected, it may just need a quick check to make sure it's fully open. Even when it feels open, a small section can sometimes still be folded. Try sliding a finger between the outside of the rim and your vaginal wall, gently pressing on the sides. This can help the cup pop open completely and create a secure seal.

If you're routinely finding it difficult to get your DIVA™ Cup to open, it may be a sign that the size isn't the best fit for your body. Sometimes a cup that's too large can be harder to open fully and may cause a bit of discomfort. If this happens, connect with our team at support@divacup.com. We'll help you find the perfect fit.

Why is my DIVA™ Cup sliding down?

If your DIVA™ Cup is sliding down, it usually means there isn't enough muscle tension for it to form a proper seal against your vaginal walls. This could be a sign to try a different size. If you're already using the Model 2, you may also want to consider another option, like the DIVA™ Disc, which doesn't rely on a seal to stay in place.

Why is my DIVA™ Cup leaking?

Leaking is one of the most common beginner experiences, and it's usually an easy fix.

Has your DIVA™ Cup fully opened?
After inserting, try gently sliding a finger between the outside of the cup and your vaginal wall. Lightly press on the sides or create a bit of space with your finger to help the cup open completely and form a seal.


Is your DIVA™ Cup sliding down?
You might need a bigger size, or to strengthen your pelvic floor muscles with exercises like Kegels. If you're unsure, a healthcare provider or pelvic health physiotherapist can offer personalized guidance.

Have you cleaned the air holes?
The small air holes near the rim help the DIVA™ Cup create the seal. If one is blocked, it can affect performance. You can test this by filling your cup with water, covering the top with your hand, and gently squeezing—you should see water flow through all four holes.

Why is my DIVA™ Cup causing discomfort?

Some users may experience mild discomfort when trying a menstrual cup for the first time, but it should not be painful or persistent.
If you are experiencing ongoing discomfort during wear, it may be related to cup size or positioning.

Signs your DIVA™ Cup may be too large:
You may have difficulty getting the cup to fully open, or you may be able to feel it during wear. In some cases, this can also be related to positioning rather than size.

Signs your DIVA™ Cup may be too small:
You may feel pressure or a sense of fullness. This often happens when the cup sits too low in the vaginal canal or shifts downward during wear.

Why won't my menstrual cup go in?

This is a common question, and it usually comes down to a few simple things:

1. Relaxation:

Tension in your pelvic muscles can make insertion more difficult. Try taking a few deep breaths: as you inhale, let your belly expand, and as you exhale, relax your pelvic floor muscles (like that ‘ahh’ feeling when you finally get to pee after holding it). Repeat this a few times and focus on keeping your shoulders relaxed and down while breathing.
2. Folding technique:

Using a fold that works best for your body can make a big difference. Experiment to see which feels easiest.
3. Angle of insertion:

The DIVA™ Cup isn’t inserted vertically—it actually follows the natural angle of your vagina, which is usually slightly toward your tailbone.
4. Lubrication:

Running your DIVA™ Cup under warm water before insertion can soften the silicone and add natural lubrication, while cold water can firm it up so it opens more easily once inside. 
5. Body position:

Your position can make a big difference with insertion. Try inserting your DIVA™ Cup while sitting on the toilet, or standing with one leg raised on the tub or toilet seat. Different positions can help relax your muscles and improve the angle for insertion.

Need more support?

If you still have questions or would like additional guidance, our Consumer Experience team is here to help.
Reach out to us for personalized support with your DIVA™ Cup at support@divacup.com